{"id":111838,"date":"2026-10-15T21:38:32","date_gmt":"2026-10-15T19:38:32","guid":{"rendered":"https:\/\/promopixtest.nl\/cms\/?page_id=111838"},"modified":"2026-10-19T13:44:11","modified_gmt":"2026-10-19T11:44:11","slug":"faq-lijst","status":"publish","type":"page","link":"https:\/\/nvotransport.nl\/en\/faq-lijst\/","title":{"rendered":"FAQ \u2013 Frequently Asked Questions"},"content":{"rendered":"<div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1788511985140 vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center  vc_custom_1792095380886\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"638\" src=\"https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" srcset=\"https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand.jpg 1920w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-300x100.jpg 300w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-1024x340.jpg 1024w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-1536x510.jpg 1536w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-370x123.jpg 370w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-1200x399.jpg 1200w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-360x120.jpg 360w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-300x100@2x.jpg 600w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-370x123@2x.jpg 740w, https:\/\/nvotransport.nl\/cms\/wp-content\/uploads\/2026\/10\/FAQpand-360x120@2x.jpg 720w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-1\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-10\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: left;font-family:Cabin;font-weight:400;font-style:normal\" class=\"vc_custom_heading vc_custom_1792163319524\" >Frequently Asked Questions<\/h2>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>#sp-ea-111898 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-111898.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-111898.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-111898.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-111898.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-111898.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}.sp-easy-accordion .ea-header a:focus,\n\t\t\t.sp-horizontal-accordion .ea-header a:focus{\n\t\t\t\tbox-shadow: 0 0 0 0.25rem rgba(13, 110, 253, 0.25) !important;\n\t\t\t}<\/style><div id=\"sp_easy_accordion-1792136133\"><div id=\"sp-ea-111898\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118980\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118980\" aria-controls=\"collapse1118980\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Where can I find your rates?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse1118980\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118980\"> <div class=\"ea-body\"><p>We always offer our clients the most cost-effective transport rates:<\/p><p class=\"translation-block\">\u25cf Fill in <a href=\"https:\/\/nvotransport.nl\/en\/cms\/offerte-aanvragen\/\" target=\"_blank\" rel=\"noopener\">our quotation form here<\/a> and you\u2019ll receive a quote within an hour during office hours.<br>\u25cf Or chat with us directly via the link at the bottom right of this page.<\/p><p><em>Our transport costs are determined by a number of factors: the collection address, the destination, the dimensions of the load, additional (government) surcharges, and any ferry tickets and tolls. These cost components vary almost daily. You can quickly obtain the most up-to-date transport costs using the form above and the chat function below.<\/em><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118981\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118981\" aria-controls=\"collapse1118981\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you also carry out refrigerated transport?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118981\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118981\"> <div class=\"ea-body\"><p>Yes, we operate daily refrigerated transport services to Sweden, Denmark, Norway and Finland. The temperature is monitored and recorded throughout the entire journey. We carry both full loads and groupage consignments, often in separate compartments.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118982\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118982\" aria-controls=\"collapse1118982\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you also use curtain-sided trailers?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118982\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118982\"> <div class=\"ea-body\"><p>Yes, we have well over 100 so-called Tautliners; these are sliding-side trailers where the tarpaulin can be slid completely to one side. Loading and unloading can be carried out from the rear or using a forklift truck from the side. This is useful if the goods to be transported are not arranged in the correct order for loading or unloading.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118983\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118983\" aria-controls=\"collapse1118983\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have refrigerated trailers as well?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118983\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118983\"> <div class=\"ea-body\"><p>Yes, we operate a fleet of more than 50 temperature-controlled trailers. These are used for refrigerated transport at 4 to 7 degrees, or frozen transport at -18\/-20 degrees. We also offer \u2018keep from freezing\u2019 services to prevent goods from freezing in winter. Examples include the transport of paint, plants or IBC containers holding liquids.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118984\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118984\" aria-controls=\"collapse1118984\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How many pallets can fit into your trailers?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118984\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118984\"> <div class=\"ea-body\"><p class=\"translation-block\">\u25cf Our curtain-sided trailers can hold 33 Euro pallets or 26 block pallets.<br>\n\u25cf Our temperature-controlled refrigerated trailers are the same size.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118985\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118985\" aria-controls=\"collapse1118985\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you also transport non-standard-sized freight?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118985\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118985\"> <div class=\"ea-body\"><p>Yes, certainly, the standard is pallets, but in principle we transport anything that fits into our trailers. Loading and unloading always take place from the side or rear. In exceptional cases, our trailers can also be loaded and unloaded from above using a crane.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118986\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118986\" aria-controls=\"collapse1118986\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are your shipments food-safe?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118986\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118986\"> <div class=\"ea-body\"><p>NVO Transport is FSSC 22000 certified. Our refrigerated transport is temperature-controlled and the temperature is continuously monitored during transit; this also applies to our climate-controlled storage and transhipment facilities in Zuidbroek. Strict hygiene regulations apply to our trailers and warehouse.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118987\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118987\" aria-controls=\"collapse1118987\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you handle loading and unloading throughout the Benelux?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118987\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118987\"> <div class=\"ea-body\"><p class=\"translation-block\">\u25cf We load and unload in the Netherlands and Belgium. Other countries on request.<br>\n\u25cf For return shipments, we naturally also load in Norway, Sweden, Finland and Denmark.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118988\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118988\" aria-controls=\"collapse1118988\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you only carry full truckloads (FTL), or do you also carry less-than-truckload (LTL) shipments?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118988\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118988\"> <div class=\"ea-body\"><p>We transport both full door-to-door loads and groupage consignments, which we consolidate at our warehouse in Zuidbroek.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1118989\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1118989\" aria-controls=\"collapse1118989\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you take care of all the transport documents?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse1118989\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-1118989\"> <div class=\"ea-body\"><p>Yes, we provide all the transport documents required for your specific consignment. Sweden, Finland and Denmark are European destinations with minimal administrative formalities. Norway is outside the European Union. For this destination, we also arrange the additional customs documents required.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11189810\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11189810\" aria-controls=\"collapse11189810\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do you only use Dutch drivers?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse11189810\" data-parent=\"#sp-ea-111898\" role=\"region\" aria-labelledby=\"ea-header-11189810\"> <div class=\"ea-body\"><p>This is mainly down to communication.<\/p><p class=\"translation-block\">\u25cf Communication via our on-board computers is in Dutch.<br>\n\u25cf When drivers are on the road, they are in frequent telephone contact with our Dutch dispatchers.<br>\n\u25cf For many consignments, our clients require a Dutch Certificate of Good Conduct.<br>\n\u25cf A number of our insurance partners make this a requirement.<br>\n\u25cf They have proven knowledge of how to load trailers correctly.<br>\n\u25cf Dutch culture and mentality are similar to those of people in Scandinavia.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-1\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Veel gestelde vragen Waar vind ik jullie tarieven? Wij offreren voor opdrachtgevers altijd de...","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-111838","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/pages\/111838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/comments?post=111838"}],"version-history":[{"count":40,"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/pages\/111838\/revisions"}],"predecessor-version":[{"id":111912,"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/pages\/111838\/revisions\/111912"}],"wp:attachment":[{"href":"https:\/\/nvotransport.nl\/en\/wp-json\/wp\/v2\/media?parent=111838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}